At HandshakeBro.xyz, we want you to be satisfied with your purchase. Due to the nature of our products (digital accounts), we have specific policies regarding refunds and returns. Please read our policy carefully before making a purchase.

1. Refunds

  • No Refunds on Delivered Digital Products: Once a premium account has been delivered to you, we generally do not offer refunds. All digital products are considered final sale upon delivery.

  • Exceptions: In the case that the account details are not valid or there is an issue with the account that cannot be resolved within a reasonable time, you can request a refund. You must contact us within 12 of hours of receiving the account.

2. Returns

  • Since we provide digital products (premium accounts), we do not accept returns. Once an account has been provided and delivered to the customer, it is non-returnable.

3. Exchange Policy

  • Exchange for Account Issues: If the account is invalid or fails to work due to an issue on our end, we will replace it with a valid account, subject to availability. Please contact our support team immediately if you face such an issue.

4. Order Cancellations

  • You may request to cancel an order before the account has been delivered. Once the account is delivered, cancellations are not possible. If you cancel the order before delivery, you will receive a full refund.

5. How to Request a Refund or Replacement

  • If you wish to request a refund, replacement, or exchange, please contact our support team at our live support. Include the following information:

    • Your order number

    • A description of the issue

    • Any supporting documentation (screenshots, error messages, etc.)

6. Processing Refunds

  • If your refund request is approved, the amount will be refunded to your original payment method within 1 day. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

7. Customer Support

  • We are committed to providing the best customer service. If you encounter any issues with your account or have concerns, please reach out to us immediately. We are here to help you resolve any issues you may have.